How to download Pitikapp logs to help with troubleshooting

Pitikapp doesn't collect any information. When you encounter an issue, upon request you can manually gather application logs to help with troubleshooting.

1. Enable debug mode on client and server

Open application and check "Enable debug". An application restart is required.

• Client

• Server

2. Download the client logs from the server

3. Save the logs from your computer

The logs are located in "%LOCALAPPDATA%\Pitikapp Remote Dashboard" (equivalent to C:\Users\UserName\AppData\Local\Pitikapp Remote Dashboard).

Archive all the logs together in a zip file.

• Client

The logs are in the folder DeviceName-logs. For example, with the screenshot above the logs are in %LOCALAPPDATA%\Pitikapp Remote Dashboard\BTV-W09-logs

• Server

The logs are in the folder named log. The full path is %LOCALAPPDATA%\Pitikapp Remote Dashboard\log. 

4. Send the logs

You can now send the zip file with all the logs to contact@pitikapp.com.